FAQ
Kesia Joan is a premium jewelry brand that celebrates individuality and the stories of women around the world through meticulously crafted jewelry pieces.
Who is Kesia Joan?
Our pieces are crafted from high-quality materials, including 925 silver with an 18k gold plating, ensuring longevity and luster.
What materials do you use in your jewelry?
To maintain the beauty of your jewelry, avoid contact with harsh chemicals, moisture, and extreme temperatures. Store them in the provided pouch or a jewelry box when not in use.
How do I care for my Kesia Joan jewelry?
Yes, we offer international shipping to many countries. Check our Shipping & Returns page for more details.
Do you ship internationally?
Items in their original condition can be returned within 30 days of purchase. Visit our Shipping & Returns page for a detailed overview.
What is your return policy?
Yes, our jewelry is designed to be hypoallergenic, ensuring comfort even for those with sensitive skin.
Are your products hypoallergenic?
Absolutely! Kesia Joan gift cards are available and make the perfect gift for your loved ones.
Can I purchase a gift card?
Once your order is shipped, you'll receive a tracking number via email to monitor your package's journey.
How can I track my order?
For all press and media inquiries, please email our PR team at info@kesiajoan.com
Who do I contact for press inquiries?
We're always open to collaborations! Reach out to our marketing team at info@kesiajoan.com with your proposal.